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Help

Help

Access comprehensive documentation and get support for the Vendor & Contract Management application.

The Help section provides resources to assist you in using the VCM application effectively and getting support when you need it.

Quick Reference

Documentation: Browse comprehensive guides covering all features, workflows, and configuration options for managing vendors and contracts.

Contact Support: Reach out to the support team for technical assistance, troubleshooting, or questions about the application.

Using the Help Resources

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Documentation

Navigate to Help > Documentation to access the VCM knowledge base hosted on Confluence.

What you'll find in the Documentation:

  • Getting Started Guides: Introduction to the VCM application and basic setup

  • Feature Documentation: Detailed explanations of all features, dashboards, and reports

  • How-To Guides: Step-by-step instructions for common tasks and workflows

  • Best Practices: Recommended approaches for vendor and contract management

  • FAQs: Answers to frequently asked questions

  • Video Tutorials: Visual guides for key features

  • Release Notes: Information about new features and updates

Accessing Documentation:

  1. Click Help in the left sidebar

  2. Click Documentation

  3. You will be redirected to: https://arribatt-pub.atlassian.net/wiki/spaces/VCM

  4. Browse the documentation space to find the information you need

Tip: Bookmark the documentation space for quick access to guides and reference materials.

Contact Support

Navigate to Help > Contact Support to submit support tickets and get technical assistance.

When to Contact Support:

  • You encounter technical errors or system issues

  • Features are not working as expected

  • You need help with configuration or setup

  • You have questions not covered in the documentation

  • You want to report bugs or suggest improvements

  • You need assistance with data migration or integration

Accessing Support:

  1. Click Help in the left sidebar

  2. Click Contact Support

  3. You will be redirected to: Arribatt Customer Portal

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  1. Log in with your credentials if required

  2. Create a new support ticket describing your issue or question

Creating an Effective Support Request:

To help the support team assist you quickly:

  • Provide a clear subject line that summarizes your issue

  • Describe the problem in detail: What happened? What were you trying to do?

  • Include steps to reproduce: How can the support team recreate the issue?

  • Attach screenshots or error messages if applicable

  • Specify urgency level: Is this blocking critical work?

  • Include relevant details: Contract names, vendor names, dates, user roles, etc.

Support Response:

  • The support team will review your request and respond according to the priority level

  • You'll receive updates via email as the support team works on your issue

  • Track your support tickets through the service desk portal

Feedback and Suggestions

We value your input! If you have:

  • Feature requests: Ideas for new functionality

  • Improvement suggestions: Ways to enhance existing features

  • User experience feedback: Comments on usability or design

Please submit them through the Contact Support portal. Your feedback helps us continuously improve the VCM application.